Frequently Asked Questions

Digitalbes Limited is a digital solutions company in Lagos, Nigeria. We design and build websites, eCommerce stores, mobile apps, custom software, learning management systems (LMS), school management systems and business automation tools. We also provide digital marketing, SEO, hosting, domains, and website maintenance and support.

Our office is at No 3-9 Olu Koleosho Street, Off Medical Road, Ikeja, Lagos, Nigeria. We work with clients across Nigeria and internationally, and most projects can be delivered fully online.

We work with small businesses, schools and training institutions, NGOs and foundations, enterprises and high-growth startups. Each solution is designed around the organisation's goals, users and budget.

Yes. We work with clients across Nigeria, Africa and beyond. Discovery sessions, design reviews, training and support can all be done online.

Request a quote or book a free consultation. We will discuss your goals, recommend a suitable approach, and send a proposal with the scope, timeline and cost.

Cost depends on scope: the number of pages or features, integrations, content, design complexity and timeline. After understanding your requirements, we send a detailed proposal with a clear breakdown so there are no hidden surprises.

Yes. Most projects are paid in milestones, typically an initial deposit to start, a payment at an agreed development stage, and a final payment at launch. The exact schedule is set out in your proposal.

Yes. We can start with the essentials and add features in phases as your business grows, so your investment matches your stage and budget.

Ongoing costs usually include hosting, domain renewal and, if you choose, a maintenance and support plan. Some projects also involve third-party fees such as payment gateway charges or paid software licences. We explain these upfront.

Yes. The initial consultation to understand your needs and recommend an approach is free and carries no obligation.

Most business websites take a few weeks, depending on the number of pages, the features required and how quickly content is available. We confirm the timeline in your proposal after discovery.

Yes. Every website we build is mobile-first and responsive, so it looks and works well on phones, tablets and desktops.

Yes. We build every website with SEO foundations: fast performance, clean structure, page titles, meta descriptions, sitemaps and mobile optimisation. For ongoing rankings, we also offer SEO and digital marketing services.

Yes. We provide an easy content management area and train you or your team to update text, images, pages and blog posts without coding.

Yes. We review your current website, keep what works, fix what doesn't, and rebuild it with a modern design, better performance and a clearer path to enquiries, while protecting your existing search rankings.

We use modern technologies such as Next.js and React for fast, scalable websites, Laravel for robust back-end systems, and established content management platforms where they suit the project.

Yes. We build secure, mobile-friendly online stores with product management, inventory, order tracking, customer accounts and a fast checkout.

We integrate trusted payment gateways used in Nigeria, such as Paystack and Flutterwave, as well as bank transfer options and other approved gateways based on your needs.

Yes. We can configure delivery zones and fees, pickup options, and automatic order and delivery updates for your customers.

Yes. We build B2B portals with customer-specific pricing, bulk ordering, quick reordering, minimum order quantities and trade-account options for distributors and manufacturers.

Yes. We build on scalable architecture so features such as multiple vendors, commissions and vendor dashboards can be added as your business grows.

Yes. We build cross-platform or native apps depending on your requirements, users and budget.

Yes. We prepare and submit your app to the Google Play Store and the Apple App Store, and guide you through the account requirements.

Yes. We can build offline functionality so users keep working in low-network areas, with data syncing automatically when a connection returns.

We build customer service and booking apps, eCommerce apps, loyalty apps, field service apps, staff self-service apps and marketplace or on-demand platforms.

Yes. We often recommend a Minimum Viable Product (MVP): launch the core features first, learn from real users, then expand in planned phases.

We build web applications, client and vendor portals, CRM systems, ERP modules, document management systems, approval workflows, dashboards and SaaS products, all designed around how your organisation works.

Off-the-shelf tools suit standard processes. Custom software is usually better when your workflows are unique, you need deep integrations, or subscription costs and limitations are holding you back. We help you assess the right option, including combining both.

Yes. We integrate CRMs, ERPs, accounting tools, payment gateways, eCommerce platforms and third-party APIs so data flows automatically and staff stop re-entering information.

Common examples include approvals, quotation follow-ups, invoicing and payment tracking, leave requests, notifications, reporting and lead management. We start with the processes that cost your team the most time.

Yes. We clean, structure and migrate your existing data as part of the project, and test it before go-live.

We use phased rollouts, thorough testing, careful data migration and role-based training, so each stage is stable before the next begins.

Yes. We build LMS platforms with course management, video lessons, quizzes, assignments, progress tracking, certificates, gamification and payment integration for paid courses.

Yes. We integrate local payment gateways for one-time course purchases and subscriptions, with automatic access once payment is confirmed.

It can include online admissions, student records, attendance, fee payments with automatic receipts, results and digital report cards, timetables, and parent and student portals.

Our CBT platforms use randomised questions and answer options, timed sessions, lockdown exam mode, candidate verification, live invigilator monitoring and audit trails to protect exam integrity.

Yes. CBT can run on a school's local network, and answers are saved continuously so students can resume after a power or network interruption.

Yes. We provide role-based training for administrators, teachers, bursars and invigilators, plus simple guides for parents and students.

We offer SEO, local SEO and Google Business Profile optimisation, paid advertising on Google and Meta, social media management, content marketing, email marketing and conversion optimisation.

SEO builds over time, and meaningful results typically take several months depending on competition and your website's starting point. Paid advertising can generate enquiries much sooner. We agree realistic milestones before starting.

No responsible agency can guarantee a specific ranking, because search engines control their algorithms. We focus on proven practices that improve visibility, qualified traffic and enquiries, and we report on the results.

Yes. We plan content, design branded posts, schedule publishing and track performance across platforms such as LinkedIn, Facebook, Instagram, X and TikTok.

We track meaningful outcomes such as qualified leads, enquiries, conversions and cost per lead, not just likes or impressions, and share clear performance reports.

Yes. We provide and manage hosting environments suited to your website or application, from business websites to high-traffic platforms and custom software.

Yes. We can register domains such as .com, .com.ng and .ng, configure DNS, and help you manage renewals so your website and email stay online.

Yes. We set up branded email addresses on your domain and configure the authentication records (such as SPF, DKIM and DMARC) that help your emails reach inboxes instead of spam.

Yes. We plan and carry out website and email migrations carefully to minimise downtime.

Yes. We configure SSL certificates so your website runs securely on HTTPS.

Yes. Our maintenance and support plans cover software updates, security monitoring, backups, uptime monitoring, performance checks, content updates and technical support.

Software, plugins and security threats change constantly. Without regular updates, backups and monitoring, websites can slow down, break or become vulnerable to attacks.

Yes. We first review the existing platform, then recommend a support plan or improvements.

We can help investigate, remove malicious code, restore from clean backups where available, fix the vulnerability and strengthen security to reduce the chance of it happening again.

Clients on a support plan can contact us by email, phone or WhatsApp. Response times are set out in your support agreement.

Yes. We build NGO websites with secure one-time and recurring donations, campaign pages, impact stories and volunteer sign-ups.

Yes. We integrate payment gateways that support both local and international card payments, with automatic donor receipts.

Yes. We build beneficiary and programme management systems with registration, field data collection, progress monitoring and donor-ready impact reports.

Yes. We deliver in phases, starting with the highest-impact features and expanding as funding allows.

Our process typically follows discovery and planning, design, development, testing, launch, training and ongoing support. You receive regular updates and review points throughout.

Ownership, licensing, source code access and documentation are agreed clearly in the contract before development begins.

We apply security measures such as HTTPS, role-based access, secure authentication, backups and audit trails, and we follow responsible data handling practices in line with applicable data protection requirements.

Yes. We are happy to sign an NDA before discussing confidential project details.

Yes. Every project includes handover and training so your team can use and manage the platform confidently.